Return and Refund Policy

A clear unpacking video is required for all returns!

To be eligible for a return, please ensure the video captures the item being removed from the delivered package as well as a clear view of its condition upon removal.

Returns

Valid proof of purchase is required for all returns or exchanges. You may exchange any unworn product for a different style and/or variation, or request a credit note for a future purchase, as long as it received unaltered, unworn and in new & sellable condition. with the exception of earrings due to hygiene reasons. Used merchandise will not be accepted for refund or exchange unless defective.

All returns must be accompanied by a sales receipt or packing slip.
Returned goods must be in original unworn and undamaged condition, including all tags and packaging.
Return requests must be made within 7 days of receiving your order. Returns outside of this period will not be accepted.
We recommend that you send returns by UPS, FedEx or DHL and take note of the tracking number as we cannot send out any replacements until your package is received.
Return of undamaged goods is entirely at your cost and risk. INÏBO is not responsible for lost or damaged return items.
INÏBO reserves the right to deny unauthorised returns that do not meet or follow our return policy and procedures.

Special Conditions: All special offers and made-to-order solid gold purchases are final and are not eligible for exchange or credit unless items are deemed faulty. We ask that you kindly consider your size and style before committing to a purchase. This includes any purchases with automatic discounts or using a discount code as part of a sales promotion. Please email cs@inibo.co for assistance.

Making a Return

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags and original packaging. You’ll also need the receipt or proof of purchase & provide an unpacking video.

Return requests:

To start a return, you must request a return. Please email us at returns@inibo.co. If your request is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

How to pack your return parcel:

Pack all unworn and unaltered jewelry for return in all its original packaging. For your protection, please send your return items in a rigid cardboard box or bubble-padded envelope. We recommend that you insure your package as we are not responsible for product returns that arrive to us damaged, and will not credit you for these items. Items returned to us in a standard un-padded envelope are almost certain to be damaged in transit.
Keep the Return Tracking Number for your package to monitor the delivery status. Send tracking number for return parcel to returns@inibo.co

You will receive a confirmation email as soon as we receive your item(s), and you will be sent your exchange, or store credit.

Feel free to contact us with any questions about returning a product.

Store Credit

Once your return has been received, you will be issued with a store credit code or exchange, depending on your chosen preference.

Store credit codes are valid for 1 year.

Please note that the shipping costs paid at the time of the order are non-refundable and will not be included in your store credit; any return slips provided by INÏBO will be deducted from your store credit.

Charges

In the event of an exchange you are liable for the return postage fee. Shipping costs are non-refundable.
INÏBO will cover the cost to re-ship your first exchange item related to an order.
In the instance that you have requested multiple exchanges as part of an order, you will be charged postage if the first exchange has already been dispatched and we may contact you to process an additional payment.
If the exchange amount exceeds the return amount, you will be invoiced for the difference, required to be paid before the exchange is shipped.
If the return amount exceeds the exchange amount, you will receive store credit for the difference.

Faulty Items

All our jewelry is traditionally handcrafted by artisans using skills passed down through generations. Metal shapes and finishings can be irregular and gem colors vary making each piece perfectly unique.

We pride ourselves on exceptional quality, therefore manufacturing faults are rare. However, if you believe a piece of INÏBO jewellery purchased from our online store is defective or damaged, please inform us immediately at returns@inibo.co. We will either repair, replace or refund at our discretion.

Please note that jewellery that is damaged through wear and tear is not considered faulty.

INÏBO jewellery purchased from one of our stockists should be returned to the store where the purchase was made, following their return policy.

Refunds

INÏBO only offers refunds for canceled unfulfilled orders and faulty items that cannot be replaced or repaired. In the unlikely case that you receive a faulty item please email us immediately at returns@inibo.co and we will personally assist you to resolve the issue.